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A SURVEY On TRAVEL by PEOPLE with DISABILITIES

Aug 16, 2004
SATH requests everyone to please answer the following questionnaire and e-mail it to Marina Golyanich.

QUESTIONNAIRE
(To be filled by travelers with disabilities)
Please send it back to: Marina Golyanich
Email: gmv83@mail.ru
mgolyanich@yahoo.com
Address: Russia, Moscow Region, Khimki, Rodionovo st. 12-73, 141410

The present survey is a research intended to improve hospitality services for people with disabilities. The results of the survey will be exposed in a paper work at the 9th Society for Accessible Travel & Hospitality Conference (Miami, USA. January 12-16, 2005)



Please, Introduce yourself:


Name:

Age:

Gender:





1. How many times do you usually travel using lodging services?

Once in a year

Twice in a year

More than twice in a year


2. Which is your preferred way of booking?

Telephone / Fax

Internet

Travel agency

No booking


3. What type of transfer do you consider from the arrival point to the lodging?

Bus or minibus arranged for groups of tourists (offered by the lodging)

Individual (offered by the lodging)

On your own



4. What kind of troubles do you meet during the transfer?

Please, describe it: ___________________________________________________ ___________________________________________________________________


5. How would you rate the reception at the front desk?

Efficient

Normal

Deficient


6. What kind of troubles do you meet during the check in at the front desk?

Please, describe it: ___________________________________________________ ___________________________________________________________________


7. How would you rate the lodging infrastructure according to your requirements?

Efficient

Normal

Deficient


8. What are the troubles do you commonly meet in the lodging infrastructure according to your needs?

Please, describe it: ___________________________________________________ ___________________________________________________________________


9. How would you rate the comfort in rooms based on your needs?

Good

Normal

Bad


10. What are the inconvenience do you commonly meet during your stay in the room according to your needs?

Please, describe it: ___________________________________________________ ___________________________________________________________________


11. Do you have any observation or ideas that could help to improve lodging services for travelers with disabilities?

Please, describe it: ___________________________________________________ ______________________________________________________________________________________________________________________________________