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Accessible Dispatch Program in NYC

Aug 27, 2008
 
In November 2007, the New York City Taxi & Limousine Commission approved the Accessible Dispatch System pilot project to try out a central dispatch system for wheelchair accessible vehicles. It is a two-year demonstration (pilot) project.  Its purpose is to match passengers who use wheelchairs with accessible vehicles. This project is a chance to test dispatching technology, measure demand for wheelchair accessible vehicles, and determine how to best provide accessible service. During the project, there will be public updates monthly at Commission meetings.
This system links wheelchair passengers with accessible vehicles through a central dispatcher. Passengers call 311 to request the service. 311 connects the passenger to the dispatcher. The dispatcher collects the passenger's pick-up location and request for service. Then the dispatcher communicates electronically with participating drivers. The closest available driver accepts the dispatch and picks up the passenger. 
The NYC Taxi & Limousine Commission is in partnership with the Mayor’s Office for People with Disabilities, the Mayor’s Office of Operations, and the Department of Information Technologies and Telecommunications. 
 
The pilot project is set to have an initial launch July 14, 2008 and an official launch sometime in August.  For more information about the Accessible Dispatch System please visit our website at: www.nyc.gov/tlc