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Kudos to American Airlines

Sep 11, 2006

Kudos to American Airlines

American Airlines won the inaugural Airline of Choice for Travelers with a Disability honor at the 2006 OAG Airline Industry Awards.

The winners were chosen by a poll of OAG’s worldwide business customers. According to a report on, the award was introduced this year in response to customers’ demands.

“They have been asking for airlines to be recognized for putting themselves out to make travel as easy as possible for disabled people,” said Eddie Bell, Chairman of OAG, the travel information company best known for its schedules database of 1,000 airline flights. “American Airlines is highly regarded for making disabled travelers feel comfortable and respected.”

W. C. Duke Associates, Inc. were the consultants who worked with American Airlines in developing their AccessAAbility video program in disability etiquette. All personnel coming into customer contact when through this training.