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Here is the program for our congress! 
Descriptions on the sessions given below.

Thursday, January 20, 2011


11:30AM – 3:00PM                         EMBARKATION

06:30PM – 8:00PM                         INTERNATIONAL NETWORKING TEA 

Don’t miss this opportunity to meet & chat with your fellow Delegates 

8:30PM  onwards                            Dinner

Friday, January 21, 2011


9:00AM – 9:45AM                               WECOME & OPENING SESSION

2:00PM – 3:00PM                               BREAKOUT SESSION 1

                                                               “ Accessible Tourism” Why the mainstream tourism industry must embrace this significant and growing market

3:00PM – 3:15PM                                 BREAK

3:15PM – 4:15PM                                 CONCURRENT BREAKOUT SESSION 2

A)       Self-Advocacy on Steroids

B)      Web/ICT (Internet/Communications/Technology) Accessibility for Travel Industry


4:15PM – 4:30PM                                 BREAK

4:30PM – 5:30PM                                BREAKOUT SESSION 3

Capturing the Business of the Boomer and Older Adult Traveler

5:30PM – 5:45PM                                BREAK

5:45PM – 6:45PM                                BREAKOUT SESSION 4

                                                               Marketing: New School Vs. Old School. Let’s listen to the tried and true

7:45PM – onwards                                Formal Function Captain’s cocktails and dinner  


Saturday, January 22, 2011


8:00AM                                                   DISEMBARKATION AT COZUMEL

9:30AM – 4:30PM                                 SHORE PROGRAM (tentatively organized by SATH)

6:00PM                                                  LEAVE COZUMEL


Sunday, January 23, 2011


9:00AM – 12:00PM                             TRADE SHOW


 11:00AM – 12:00PM                            BREAKOUT SESSION 5

                                                                Destinations: "Remote Regions of the Globe"

2:00PM – 3:00PM                                CONCURRENT BREAKOUT SESSION 6


A)   Flyers with Disabilities: Knowing your rights and responsibilities at 32,000 feet

B)    Give back time! Training and Employment Opportunities for people with disabilities

3:00PM – 3:15PM                                BREAK

3:15PM – 4:15PM                                CONCURRENT BREAKOUT SESSION 7

A)   Medical Tourism: A 100 billion sector by 2012.  You cannot ignore it!

                                                                B)   Traveling with an Assistance Animal

4:15PM – 4:30PM                                BREAK

4:30PM – 5:30PM                                CONCURRENT BREAKOUT SESSION 8

                                                                A)    Service Ponies? ADA Changes are Coming!!!

                                                                B)   The Identification, Care of Travelers with Hidden Disabilities

5:30PM – 5:45PM                                BREAK

5:45PM – 6:45PM                                CONCURRENT BREAKOUT SESSION 9

                                                                A)    Social Media and Accessibility

                                                                 B)   Making Travel Accessible: Tapping into the Special Needs and Slow Walker Market

7:15PM – 8:15PM                                FAREWELL COCKTAIL RECEPTION

8:30PM  onwards                                 Dinner                      


Monday, January 24, 2011

7:00 AM                                                  Arrival at Fort Lauderdale and disembarkation


"Accessible Tourism"
Why the mainstream tourism industry must embrace this significant and growing market.

"After 20+ years of compliance with anti discrimination and accessibility legislation worldwide the issue facing the tourism industry for the next 20 years is not about building infrastructure, not about access, but about a cultural change to embrace inclusion"

What questions can we pose to an industry on the verge of recovery in an era where the demographic of "travel age adults" is about to mushroom?

Does the tourism industry understand the profit implications of the significant investment that it has already made in mere physical accessibility?
To what extent is the barrier today a cultural deficit of the Tourism Industry that makes it impervious to its own self-interest with a burgeoning under-served market?
How does the industry intend to market the connection between its existing infrastructure investment, attitudes toward travelers with disabilities made concrete in design and carried virally by staff?
What mechanisms does the industry have in place for continuous improvement in the face of the desires of the tourist with a disability?


Service Ponies? ADA  Changes are Coming!!!

Marian Vessels

This session will provide you an overview of the Department of Justice's  new regulations that effective the travel and hospitality industry. We will discuss the new requirements for hotels, restaurants, entertainment venues, service dogs (and miniature ponies!) and other changes that become effective March 12, 2011 and beyond.  Resources will be shared.


The Identification, Care of Travelers with Hidden Disabilities


Liz Hamill Scott


Travelers with hidden disabilities number in the millions, but they can be hard to spot, which makes it hard for tourism and hospitality providers to serve their needs. Hiddenly disabled travel expert Liz Hamill will take you on an introductory guided tour, beginning with identification-what is a traveler with a hidden disability? Next, care and feeding: What do people with hidden disabilities (and their travel companions) need from the travel and hospitality industries when they're planning trips, and when they're out on the road? Finally, how can travel and hospitality pros market to travelers with hidden disabilities, enticing them out of their comfort zones and encouraging them to travel to new places?



Capturing the Business of the Boomer and Older Adult Traveler

Adrianne Berg

 There are 78 million boomers, 84% say travel is their number one leisure goal. Help them reach that goal.


Internet realities-Women over the age of 55 are on the internet more than teens. We search for travel, respect consumer opinion, and want to make our own journey experiences. Learn how to attract us through the web, relate to us on Facebook and Twitter, and create the itineraries that resonate with us

Association marketing-For those that create group travel, find the boomer and older adult through strategic alliances with clubs to which they below, learn to create membership benefits through travel strategies.

Tangential marketing- offer the itineraries and expertise that lead the boomer and older adult to travel with their grand children ,older parents and take trips to see where they will live in the next stage of their life, or voluntour for the next level of giving back..


Social Media and Accessibility


Debra Ruh


 Emerging Media (also known as Social Media) has opened up the world to people with disabilities. Over the past year, tremendous growth has been seen in this area and this session will cover the new areas of emerging media and developments over the past year.  We will discuss Facebook, Twitter, Linked-In and other tools.

After this session, the attendee will be able to:

1.    Define social and emerging media and how can it be used to reach and interact with people with disabilities.

2.    Use social networks that are more accessible and inviting to people with disabilities as a marketing and recruiting tool.

3.      Use social and emerging media as a brand anchor and a way to interact with people of all ability levels.



Self-Advocacy on Steroids


Liz Hamill Scott and two more panelists


Because hidden disabilities are, well...hidden, self-advocacy isn't just a useful tool to help us get what we need when we're on the road. It is the ONLY tool we've got. We will describe how travelers with hidden disabilities can politely, elegantly, effectively, and relentlessly advocate for themselves while they're on the road. Who to talk to, when to talk, what to say, how to say it, and how to deal with language barriers will all be covered in this chat.




Web/ICT (Internet/Communications/Technology)

Accessibility for Travel Industry


Debra Ruh


Assuring that ICT is accessible is more than making a website accessible.  The travel industry needs to assure every aspect of the customer and employee experience is accessible.  This session will talk about recent lawsuits in this space and ways those and other organizations can avoid litigation.  We will talk about all aspects of this topic including reservations systems, e-ticketing, kiosks, online HR systems, service centers and the travel industry
websites and home pages.  The session will talk about ways the travel industry can differentiate themselves from competitors and drive in a larger market share that is a larger market than China and second largest minority group only behind women.  1 in 3 householders are impacted and the Travel industry can no longer afford to be inaccessible.




Flyers with Disabilities: Knowing your rights and responsibilities at 32,000 feet

Brandon M. Macsata

Managing Partner of The Macsata Kornegay Group, Inc. and Executive Director of the Association for Airline Passenger Rights (AAPR) 

Brandon will provide an introduction to the federal Air Carrier Access Act (ACAA), which governs protections afforded to passengers with disabilities flying in the United States on commercial airlines.  Learn about recent changes to the law enacted earlier this year, as well as ongoing initiatives to improve air travel for passengers with disabilities.


Marketing: New School Vs. Old School. Let's listen to the tried and true!

Philip Cooke and Debra Kerper

You have heard enough from MBAs and marketing experts! Lets revisit the basics and listen to veterans who have been there and done that!

Innovative "Out-of-the-Box" ideas for attracting new clientele to your services. We know what works and what the "pros" tell us is supposed to work, but there are many other options. We will offer some comparisons.
Marketing workshops usually do not concentrate upon fitting your personality, or in making a statement about your business philosophy. We think this is important, because you should be happy in your work.


Medical Tourism: A 100 billion sector by 2012.  You cannot ignore it!

Angelina Kiser

Let us bust the myths surrounding this segment of travel! Learn the facts, figures and the how-to of this sector!

The Center for Medical Tourism is housed in the HEB School of Business and Administration at the University of the Incarnate Word in San Antonio, TX. It is the first academic-based research center in the medical and retirement tourism travel. The medical tourism presentation will consist of a discussion regarding the worldwide healthcare situation and available resources. Statistics will be provided on the trends in the aging population, increases in obesity and chronic disease, and global risks associated with these factors. Information concerning the types of medical tourism as well as strategies of medical tourism providers will be discussed from both a private and public perspective.


Give back time! Training and Employment Opportunities for people with disabilities 

Phillip Cooke

This session shows you not only how you can train and employ people with disabilities in your business but also how to start the business and get it set up and going well!.

What's in a name? Why I chose my travel agency's name: "Travel Plans Unlimited".
Since it's inception, I have offered concepts on training and employing others. As a long-time member of the National Rehabilitation Association and supporter of the former President's Committee on Employment of the Handicapped , my ideas have involved training and employing individuals who happen to be disabled.
Travel Plans Unlimited has had a tradeshow exhibit at five national conferences on employment of individuals with disabilities.

This session will give you serious "food for thought" 



Traveling with an Assistance Animal

Sheri Soltes, attorney and Founder of Texas Hearing & Service Dogs, explains the legal rights of persons with disabilities traveling with Assistance Animals, as well as travel tips.

What does American law say? 

What about international law? 

How to prepare an Assistance Dog for travel 

Airplanes – who picks the seat – us or the airlines 

Airports – who’s in charge and where’s the relief area? 

Cruises – Yes, you can! 

Hotels, motels and other lodging – extra fees? I don’t think so! 

Responsibilities of the traveler 

Presentation includes video and resources


 Making Travel Accessible:

Tapping into the Special Needs and Slow Walker Market


Nearly one in five families has a family member with a disability. These individuals spend almost $14 billion a year on travel. Furthermore, as ships increase in size, slow walkers need options and assurance that they can take a cruise and enjoy it. Special Needs Group invites you to learn how to increase your sales and grow your business by tapping into the lucrative special needs and slow walker market. The workshop will cover the following:
- The importance of the disabled, elderly and slow walker population;
- Strategies for reaching and assisting the special needs market;
- How to earn commission by tapping into this market;
- Information on the different types of special needs equipment available in the industry including mobility, respiratory, and hearing impaired equipment.
Find out how you, too, can capitalize on the profitable special needs and slow walker niche market.






11:00AM – 12:00PM                            BREAKOUT SESSION 5

                                                                Destinations: "Remote Regions of the Globe"