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Program 2009

 
Rev 12/24/08 (Subject to change)

SUNDAY, JANUARY 4, 2009

 

9:00am – 5:00PM CONFERENCE REGISTRATION

 

9:30AM – 12:30PM CLIA WORKSHOP "Customer Relations Management"

 

1:30PM – 3:00PM ORIENTATION FOR FIRST TIME ATTENDEES Includes “10 Commandments of Disability Etiquette”

 

3:30PM – 5:30PM INTERNATIONAL NETWORKING TEA – Don’t miss this opportunity to meet and chat with your fellow delegates!

 

7:00PM – 7:45PM RECEPTION

 

8:00PM – 10:00PM DINNER & AWARDS

 

MONDAY, JANUARY 5, 2009

 

7:30am – 4:30PM CONFERENCE REGISTRATION

 

7:15AM – 8:15AM BREAKFAST

 

8:30AM – 10:20AM GENERAL SESSION

Opening Keynote Speaker – Grace Chung Becker, Acting Assistant Attorney General, DOJ

Panel: Breaking Barriers, Building Bridges

 

10:20AM –10:50AM BREAK

 

10:50AM – 11:50AM GENERAL SESSION

Orlando with an Expert

 

12:00PM – 1:30PM LUNCHEON

 

1:45PM – 2:45PM CONCURRENT BREAKOUT SESSION 1

Destination Panel

Travel with Service Animals

Sensory & Hidden Disabilities

 

2:45PM – 3:15PM BREAK

 

3:15PM – 4:15PM CONCURRENT BREAKOUT SESSION 2

Making $$ Panel

Travel Agents & ADA

Universal Design

 

EVENING ON YOUR OWN

 

 

TUESDAY, JANUARY 6, 2009

 

7:30am – 5:00PM CONFERENCE REGISTRATION

 

7:30AM – 8:30AM BREAKFAST

 

9:00AM – 12:30PM TRADE SHOW

 

12:45PM – 2:00PM LUNCH

 

2:15PM – 3:15PM CONCURRENT BREAKOUT SESSION 3

Adventure Travel

101 Travel Agency Ops; Anita Pagliasso

Traveling with Oxygen

 

 

3:15PM – 3:45PM BREAK

 

3:45PM – 4:45PM CONCURRENT BREAKOUT SESSION 4

Show Me the Money – How to Market to this Segment; Nadine Vogel

Gadget Gurus – Technology for Traveling

Airline and wheelchairs

 

7:00PM - 10:00PM UNIVERSAL ORLANDO EVENT

 

 

WEDNESDAY, JANUARY 7, 2009

 

8:00AM – 9:00AM BREAKFAST

Cultural Tourism – Cindy Brown

10:00 AM - 12:00 AM By Invitation only seminar * See below more information

 

11:00AM - 7:30PM FREE TIME

 

8:30PM – 9:30PM - FAREWELL RECEPTION – Epcot Center

 

THURSDAY, JANUARY 8, 2009

 

DEPARTURES

*

Tam Airlines and SATH, invites you to attend a seminar

“Survival of the Fittest”; To help you weather the economic storm

10:00 AM to 12:00 PM

 

For an invitation:

Contact TAM Airlines before Dec. 31, 2008

407-816-3555

Carolina.panico@tam.com.br