Program 2009
SUNDAY, JANUARY 4, 2009
9:00am – 5:00PM CONFERENCE REGISTRATION
9:30AM – 12:30PM CLIA WORKSHOP "Customer Relations Management"
1:30PM – 3:00PM ORIENTATION FOR FIRST TIME ATTENDEES Includes “10 Commandments of Disability Etiquette”
3:30PM – 5:30PM INTERNATIONAL NETWORKING TEA – Don’t miss this opportunity to meet and chat with your fellow delegates!
7:00PM – 7:45PM RECEPTION
8:00PM – 10:00PM DINNER & AWARDS
MONDAY, JANUARY 5, 2009
7:30am – 4:30PM CONFERENCE REGISTRATION
7:15AM – 8:15AM BREAKFAST
8:30AM – 10:20AM GENERAL SESSION
Opening Keynote Speaker – Grace Chung Becker, Acting Assistant Attorney General, DOJ
Panel: Breaking Barriers, Building Bridges
10:20AM –10:50AM BREAK
10:50AM – 11:50AM GENERAL SESSION
Orlando with an Expert
12:00PM – 1:30PM LUNCHEON
1:45PM – 2:45PM CONCURRENT BREAKOUT SESSION 1
Destination Panel
Travel with Service Animals
Sensory & Hidden Disabilities
2:45PM – 3:15PM BREAK
3:15PM – 4:15PM CONCURRENT BREAKOUT SESSION 2
Making $$ Panel
Travel Agents & ADA
Universal Design
EVENING ON YOUR OWN
TUESDAY, JANUARY 6, 2009
7:30am – 5:00PM CONFERENCE REGISTRATION
7:30AM – 8:30AM BREAKFAST
9:00AM – 12:30PM TRADE SHOW
12:45PM – 2:00PM LUNCH
2:15PM – 3:15PM CONCURRENT BREAKOUT SESSION 3
Adventure Travel
101 Travel Agency Ops; Anita Pagliasso
Traveling with Oxygen
3:15PM – 3:45PM BREAK
3:45PM – 4:45PM CONCURRENT BREAKOUT SESSION 4
Show Me the Money – How to Market to this Segment; Nadine Vogel
Gadget Gurus – Technology for Traveling
Airline and wheelchairs
7:00PM - 10:00PM UNIVERSAL ORLANDO EVENT
WEDNESDAY, JANUARY 7, 2009
8:00AM – 9:00AM BREAKFAST
Cultural Tourism – Cindy Brown
10:00 AM - 12:00 AM By Invitation only seminar * See below more information
11:00AM - 7:30PM FREE TIME
8:30PM – 9:30PM - FAREWELL RECEPTION – Epcot Center
THURSDAY, JANUARY 8, 2009
DEPARTURES
*
Tam Airlines and SATH, invites you to attend a seminar
“Survival of the Fittest”; To help you weather the economic storm
10:00 AM to 12:00 PM
For an invitation:
Contact TAM Airlines before Dec. 31, 2008
407-816-3555