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Hotline for Air Travelers with Disabilities

As you may know, in August 2002, my office, the
Office of the Assistant General Counsel for
Aviation Enforcement and Proceedings
(Enforcement Office), established a toll free
number that consumers who experience disability
Related air travel problems may use to obtain
information and assistance.

The office is staffed from 7 am to 11 pm local
time in Washington, D.C., seven days a week and
provides general information to consumers about
the rights of air travelers with disabilities
and assists air travelers in resolving
time-sensitive disability-related issues that
need to be addressed in real time.
Unfortunately, many members of the public are
still not aware of the existence of the hotline
and as a result the hotline is not being
sufficiently used.

At this time, the Enforcement Office asks that
you advise members of your respective
organizations about the existence of an
aviation consumer Disability toll-free hotline
and encourage them to call the hotline if they
should experience disability-related air
service problems. The toll-free number for the
hotline is 1-800-778-4838 (voice) or
1-800-455-9880 (TTY).

The Enforcement Office is committed to
improving the quality of air transportation for
People with disabilities and believes that with
your help the toll-free hotline Can be a major
step towards accomplishing this goal.